Help and support
Find the right next step.
Use the payment reference, current status and date to understand an issue and help the responsible team investigate it.
Use the Contact page to find the appropriate route for your enquiry. Service availability
VIGESSA workspace
Start with the issue you need to resolve
For a live payment or account held with a third party, use that provider’s verified support channel.
A transfer is pending
Check the current state and any reserved amount. Find the reference and timestamp before retrying.
A merchant payment has been captured
Compare the authorization, capture and settlement records. A captured amount and a settled amount are different entries.
I need to report a refund or dispute
Keep the receipt, amount and reference. Use the appropriate merchant or provider process to avoid duplicate requests.
I’m concerned about account access
Use the official sign-in and support route. Secure the device and avoid sharing passwords or authenticator codes.
Common questions
Can I open a live account here?
EUR accounts and payment services are currently unavailable. Check the service availability page for the scope and applicable terms.
Where do I find a payment reference?
Open the relevant transaction or payment link record. Include only the reference, date and issue type when asking for help.
What if money has actually left my account?
Contact the bank or payment provider shown on the transaction using a channel you already trust.