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VIGESSA information

Legal & Compliance

Find website notices, service availability and the terms being prepared for approved financial services. Each document shows its scope and approval status.

Website and privacy

Website Terms of Use Review draft Privacy Notice — GDPR Website information Cookie Policy Website information Data Protection and Retention Review draft Accessibility Statement Website information

Customer and merchant agreements

Personal Customer Terms Review draft Business Customer Terms Review draft Merchant Services Agreement Review draft Payment Processing Terms Review draft

Access, security and availability

Acceptable Use Policy Review draft AML, KYC, KYB and Sanctions Disclosures Review draft Security and Fraud Prevention Website information Account Closure and Restrictions Review draft Regulatory Information and Service Availability Website information

Payments, costs and complaints

Refunds and Chargebacks Policy Review draft Complaints and Dispute Resolution Review draft Fees and Charges Schedule Review draft