Review draft. Customer and merchant agreements take effect only after legal approval, publication and any required acceptance.
Enrollment and scope
The merchant must complete business verification and accurately describe its goods, services, markets, refund terms and intended volumes. The executed agreement must identify the contracting party, acquirer and processor, supported methods and applicable network rules.
Checkout and acceptance
Show the payer the correct amount, currency, merchant identity and required disclosures. Obtain any applicable authentication. Keep authorization, capture and settlement records distinct. Use authorized integration credentials and secure payment flows for cardholder information.
Integration and transaction evidence
Keep test and live credentials separate and limit staff and system access to the permissions they need. The approved integration must specify who handles payment data and what evidence confirms each event. Reconcile a callback to the original payment reference and provider record before relying on it for fulfilment or accounting.
Settlement, costs and reserves
The merchant should reconcile gross activity, fees, adjustments and net payouts with approved reports. The executed schedule must specify settlement frequency, currencies, cut-offs, any reserve formula, release conditions, deductions and error handling.
Refunds, disputes and liability
Process refunds through the agreed channel and provide accurate dispute evidence. The agreement must specify the party responsible for each dispute action, scheme deadlines, chargeback treatment, any fees, permitted offsets and review procedures.
Suspension and exit
Define eligible activity, material changes, monitoring, termination and handling of funds, reserves, open disputes and records after termination. Applicable statutory rights and obligations remain relevant.
Approval and publication requirements
Obtain the executed acquiring arrangement and confirm eligible methods, territories, pricing, reserve and settlement rules, dispute procedures and security responsibilities.